A good mug. Clear answers.
Here to help.
What does delivery cost, and when will it arrive?
UK Budget delivery is included in the displayed price. Production normally takes 48–120 hours; carrier delivery takes additional time. That is not an arrival-date promise. For a time-sensitive gift, ask us before ordering. Delivery details
Can I choose different designs in a bundle?
The 2- and 3-mug options are copies of the same artwork, with the same personalisation and maker’s-mark choice. They go to one UK delivery address. A mixed-design basket is not available yet. Team enquiries support both shared designs and individual names or artwork, starting at 10 mugs. Plan a team order
Will the print match the preview?
Review the complete wrap, spelling and crop before payment. Product images are digital previews; screens and ceramic prints can differ slightly in colour. Your approved artwork and optional maker’s mark are what go into the final print file. Contact us if something looks wrong before you order. Prepare your own artwork
Will my mug have a Mugifi logo?
Only if you select “Add a small Mugifi maker’s mark”. It is off by default, costs nothing extra and appears discreetly near the handle in the proof and final print.
What size is the mug, and how do I care for it?
MUG/01 is a straight-sided 11oz white ceramic mug, printed in full colour. It is dishwasher- and microwave-safe. As with any ceramic mug, avoid impacts and sudden extremes of temperature.
Do I need an account? How do I track an order?
No account is needed for Stripe guest checkout. Your order email links to a private order page with payment and production progress. Tracking appears there when the carrier provides it. An account gives you another way to find your orders. Your account
Can I return an original-design mug?
Standard original-design mugs have change-of-mind return terms. Contact us before sending anything back for instructions and the authorised returns address. If your mug arrives damaged or has a print problem, send your order number and clear photos so we can help. Original-design returns and problems
What if I need to change or return a personalised mug?
Please check names, images and crops carefully before approving your proof. Contact us immediately about a mistake; changes cannot be promised after production submission. Different change-of-mind terms apply to personalised goods, but your rights for faulty, damaged or misdescribed goods are unaffected. Personalised returns and problems