Delivery and returns

Production and delivery

Production normally takes 48–120 hours. UK Budget delivery follows production and is included in the displayed price. The production lead time is separate from the carrier’s delivery time. Tracking appears on your private order page when the carrier provides it.

Delivery price

There is no additional charge for UK Budget delivery. Mugifi currently accepts UK delivery addresses only and does not offer paid delivery upgrades at launch.

Taxes and import charges

Orders are fulfilled and delivered within the UK, so customers are not asked to pay import duties at delivery.

Damage or print problems

Contact us promptly with your order number and clear photographs of the mug and packaging. Faulty, damaged or misdescribed goods will be handled in line with your statutory rights, normally through a replacement or refund.

Ready-made original designs

You can tell us you have changed your mind within 14 days of delivery for a ready-made original-design mug, then return it within the following 14 days. Contact hello@mugifi.com before posting anything so we can provide the authorised returns address and instructions. Return postage is normally your responsibility unless the item is faulty or misdescribed.

Personalised and bespoke mugs

A mug made with your photos, text, finished artwork or approved crop is made to your specification. Bespoke items are not refundable for a change of mind once production begins. This does not affect your rights if an item is faulty, damaged or misdescribed. Contact us immediately if you spot a mistake before production; we cannot promise a change after submission.

Statutory rights and returns address

These terms do not limit your rights when goods are faulty, damaged, misdescribed or not fit for purpose. The returns address is Mugifi, 6 Farm Lane, Send, Woking, Surrey, GU23 7AT, United Kingdom. Contact hello@mugifi.com before posting so we can identify your order and explain the next step. Support is by email.